Official wikidot activity on the community site has dramatically increased in recent weeks, and that's always a welcome sign for any user. One of the best things about smaller software developers is that they pay more attention to users than bigger ones do and have fewer layers between them and the user. I'm not sure wikidot qualifies as small anymore, but this is definitely the best model in my opinion.
I'm stingy, but I'm a lot less stingy with this kind of interaction in place. One of my most used Palm OS program/packages was around $100, which was about what I payed for the first Palm device I used it on (which I spent months bargain-hunting for). I didn't balk at the cost because, in addition to the unparalleled feature set, the primary developer was also the primary point of contact and was extremely accessible and responded well to user input. His methods didn't just help with immediate problems, they made the software and the database options better and more valuable over time. The methods also worked wonders with customer loyalty. It won't be long before I make additional database purchases there, probably doubling how much I've invested in his product.
Anyway, kudos on this gameplan.